WordPress Technical Support

Location: Anywhere (Remote)


We're on the hunt for a WordPress Technical Support consultant with a passion for, and a solid understanding of the Open Source Platform, WordPress. The successful applicant will have at least 2 years commercial experience on WordPress, an understanding of themes/plug-ins and be an enthusiastic follower of current and emerging web technologies focused around WordPress.

A strong understanding of all aspects of WordPress and WordPress hosting is essential, as is an aptitude for bug-fixing and helping customers.

What will you be doing?

You will be providing technical support to customers and suggesting new functionality for our advanced Wordpress Plug-in/Theme, AffiloTheme, and its sister product, AffiloJetpack, including:

  • Supporting and responding to customer and staff requests on our forum and through our ticket system.
  • Debugging problems with our theme and filing bug fixes.
  • Suggesting and proposing solutions to improve our theme.

The work will be ongoing and full-time.

Essential skills and abilities

  • Wordpress - 5+ years commercial experience
  • Good knowledge of Wordpress Themes/Plug-ins with it.
  • Solid understanding of HTML and CSS
  • Knowledge of shared hosting fundamentals (e.g. user quotas, common limits, good development practice)
  • An aptitude for bug hunting
  • Excellent communication, both written and spoken.

This is a great opportunity to really show off your skills and knowledge of WordPress. You'll also get to work in a relaxed, creative environment with a young and amusing team.

If you think you've got the "spark" we're after...and have the skills to match...then we want to hear from you.

How to apply

We're going to level with you here: We usually get a lot of applications, and a lot of them are not very inspiring.

We're looking for people with good problem solving skills, good communication skills, and the willingness to go the extra mile for our customers, so here’s what you need to do.

  1. Record a short (2-3 minutes~) cover letter video and upload it somewhere where we can see it. Tell us a little bit about yourself, explain your level of experience with WordPress, what you were responsible for in your current/previous day-to-day job and your favourite 2 plugins and why.
  2. Create an email for jobs@doubledotmedia.com (Subject: WordPress Position)
  3. Give us the link to your video inside the email
  4. Attach your CV/resume in PDF format Send